Ok, I might be a little on edge today, but I am on fire about this one today...

I got a request from MVLS (Microsoft Volume licensing Services) web site that someone has requested access to the company licensing information. I have never heard of this person before that is requesting access. Thinking that is was possibly a hacker or something of the like attempting to access our license keys or other data. I checked the MVLS site to discover it is someone from CDW, our software reseller, asking for permission.

I emailed the individual and my account rep to figure out why and what they wanted access to (I assumed CDW already has some access). The individual replied that they wanted to help use better utilize some services we get from Microsoft with a special type of license that we don't buy. What follows is my response:

I feel compelled though in this time of security concerns, to voice my extreme disappointed about the way this request was handled. When I first received the request directly from Microsoft to grant you access, I thought someone was attempting to access our company information with no reason. When I checked the MVLS web site I discovered your email address was from CDW, I was deeply disappointed in CDW. I cannot image why anyone would not inform their customers directly before requesting access to the customer's records. I appreciate your desire to be proactive, but what prevented you from emailing the customers you were going to request access from before informing them of the reasons and what access you wanted.

It is beyond me why people don't think!